Before Submitting A Support Ticket

In order to help speed up solution for your requests. Please follow steps below before submitting a new ticket. This is for the benefit of everyone in order to help find the solution for your question quickly.

1. Make sure you are running the latest version of theme and the latest version of WordPress.
2. Check out theme documentation for the answer to your question.
3. Disable any additional 3rd party plugins you are using to check if it fixes the issue.
4. If you still have the issue. Submit a ticket with URL of page which has issue.

License Lock in temporary domain/Purchase code is already registered to domain error

Please register your account here https://license.themegoods.com/manager/ then you will be able to manage/remove your purchase code registration's domain from there.

Once your purchase code is unregistered then you will be able to register the purchase code again from Theme Setting > Registration.

Can't see changes on the website when saving Elementor page/Footer mobile layout is not updated

You can first try to simply clear your browser’s cache, use a different browser, or view in an incognito browser. If this doesn’t help, then follow these steps:

  1. Go to Elementor > Tools > Regenerate CSS and click the Regenerate Files button. 
  2. Update your page. You may need to make a small change to enable the Update button. 
  3. Clear all cache including server cache if it exists, any WordPress caching plugins you are using, and your own browser cache. You can also try checking in another browser, or in an incognito browser.

Import Error http_request_failed - cURL error 6

The error message "http_request_failed - cURL error 6: Could not resolve host" in WordPress typically means that the system is unable to connect to the remote server.

Here are some steps you can take to troubleshoot the issue:

  1. Check the DNS settings: The issue may be with your DNS settings. Check if your DNS settings are correct. You can try changing your DNS server or flushing the DNS cache.
  2. Check the firewall settings: Your firewall may be blocking the connection. Disable the firewall temporarily and see if it resolves the issue.
  3. Check the PHP cURL extension: Check if the PHP cURL extension is installed and enabled on your server. If it is not installed or enabled, you can ask your web host to install or enable it.
  4. Check the SSL certificate: Check if the SSL certificate is valid and not expired. You can also try disabling SSL verification temporarily to see if it resolves the issue.
  5. Check the server logs: Check the server logs for any errors or issues that may be causing the connection problem.

If none of these steps resolve the issue, you can try reaching out to your web host or the support forum for WordPress for further assistance.

Normally this error happens to some of our customers. They found out that server firewall blocks accessing to our demo server https://assets.themegoods.com/ and our CDN server https://bunny.net/

Please contact your webhosting provider and ask them to check if your server firewall blocks above hosts. Thank you.

Import Error cURL error 28 resolving time out

The "http_request_failed" error with "cURL error 28 resolving time out" usually indicates that WordPress is not able to connect to the server because the request is taking too long to complete. This can be caused by a number of issues, including server connectivity problems, incorrect server settings, or network connectivity issues.

Here are some troubleshooting steps you can follow to resolve this issue:

  1. Increase the request timeout: Try increasing the timeout limit for requests in your WordPress site by adding the following line to your site's wp-config.php file:
define( 'WP_HTTP_TIMEOUT', 180 );

This will increase the request timeout to 180 seconds.

  1. Disable security plugins: If you have any security plugins installed on your WordPress site, try temporarily disabling them to see if they are causing the issue.
  2. Contact your hosting provider: If the above steps do not resolve the issue, contact your hosting provider and ask them to check if there are any connectivity issues with the server.
  3. Check DNS settings: If you are using a custom domain, check that your DNS settings are correct and up-to-date.

By following these steps, you should be able to resolve the "http_request_failed" error with "cURL error 28 resolving time out" in WordPress.