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Welcome to ThemeGoods Support Center

In order to help speed up solution for your requests. Please follow steps below before submitting a new ticket. This is for the benefit of everyone in order to help find the solution for your question quickly.


1. Make sure you are running the latest version of theme and the latest version of WordPress.
2. Check out theme documentation for the answer to your question.
3. Disable any additional 3rd party plugins you are using to check if it fixes the issue.
4. If you still have the issue. Submit a ticket with URL of page which has issue.

Public Tickets

benhanna99 Enabling Visual Composer   Altair Responsive Travel/Tour Agency Theme   Updated 1 hour ago   1 Most recent comment from benhanna99:Hi I want to extend my site by using visual composer. I find the content builder a bit limited and also likely other users I work with will find it hard to use meaning more work for me. Usually in th ... Jorge Gonzalez V2.3 paralax goes wrong​   Grand Restaurant | Restaurant Cafe Theme   Updated 2 hours ago   4 Most recent comment from Kris Korn:Hi again Jorge, Thank you very much for letting us know about this issue. I am going to forward this issue to our developer and hopefully he can get back to you very quickly. Thank you for your patien ... ariana .wav file not showing up on post   Rigel Responsive Magazine Newspaper Theme   Updated 3 hours ago   1 Most recent comment from ariana:Hello, A few months back we transitioned the webzine onto Rigel. On one of our old posts, the sound files would not come up, however. And I have tried uploading them again, changing to .mp3 format., e ... Roger Fonts Web links in Team members images   Photography | Responsive Photography Theme   Updated 5 hours ago   2 Most recent comment from Kris Korn:Hi, Roger! Unfortunately, this is currently not possible, but I will forward your request to our developer and hopefully it will be added in an upcoming theme update. Kind regards,  Kris jvidaurre Google Map Api   Grand Restaurant | Restaurant Cafe Theme   Updated 5 hours ago   8 Most recent comment from Kris Korn:Hi again, I am really glad you got it working. Please feel free to let me know if you have any further questions.  We would be very happy if you could rate our theme on Themeforest. Just login with y ...